Startups & SaaS
AI-Powered Support Assistant
A RAG support assistant auto-resolved 54% of tickets and cut response time 72%.
B2B Software Company3 monthsAI & Machine LearningWeb Development
54%
Tickets auto-resolved
-72%
First response time
91%
Answer accuracy
The Challenge
A B2B company's support team was overwhelmed answering repetitive questions, slowing response times and frustrating customers.
Our Solution
We built a RAG-powered support assistant embedded in their app and help center, indexing docs and tickets with citation-backed answers and seamless handoff to human agents.
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SaaS Analytics Platform Rebuild
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